Terms and Instructions
General Terms and Conditions of Sale
Purpose of these General Terms and Conditions of Sale
The purpose of these general terms and conditions of sale is to define the terms under which Smartdeals processes orders placed on www.dealora.com.
The offers presented on our websites www.dealora.com are intended exclusively for consumers completing the sale for purposes not related to their commercial or professional activities.
On www.dealora.com, we sell Smartdeals goods and goods from Smartdeals partners.
Smartdeals goods include all items offered for sale on www.dealora.com, with the exception of items we refer to as “Smartdeals partner goods.”
Smartdeals partner goods are items where the partner’s name is mentioned on www.dealora.com. All Smartdeals partners are sellers.
1. SCOPE OF APPLICATION
1.1 These general terms and conditions of sale apply to all orders placed by consumers on www.dealora.com.
1.2 You confirm that you have read these general terms and conditions of sale before placing your order, and that you have received all the information referred to in Article L. 221-5 of the French Consumer Code in a clear and understandable manner. Order confirmation constitutes unconditional acceptance of these general conditions of sale.
2. CONTRACT FORMATION AND DELIVERY OF ITEMS
2.1 By placing an order, you declare that you are acting exclusively for private purposes.
2.2 Agreements on www.dealora.com are concluded exclusively in French.
2.3 If you order Smartdeals goods, you conclude, depending on the selected product, a contract either solely with the relevant Smartdeals partner, or jointly with Smartdeals SE and the relevant partner (joint sale). Information relating to the contractual relationship is indicated on the detailed product page.
2.4 The essential characteristics and prices of our products are indicated on the detailed product description pages in the online shop. The “Confirm Order” button allows you to confirm your order, which then becomes final and results in the conclusion of the sales contract. We confirm receipt of the order by email. Please note that ordered products will be delivered only after advance payment (reservation) in case of payment by bank transfer. We therefore ask you to pay the purchase price without delay and no later than seven (7) days after receipt of our order confirmation.
2.5 We reserve the right to transfer the credit related to the purchase to third parties, in particular to Smartdeals Payments GmbH. In this case, you agree to pay this third party directly, solely on the basis of our information, and to cooperate with this third party in recovering the purchase price.
2.6 We deliver the goods within the period specified in the order summary. For express delivery, the delivery period differs (see point 3.3). The delivery period begins upon receipt of payment. If we are unable to deliver due to force majeure or unforeseen circumstances, the delivery period is extended for the duration of the impediment.
2.7 Please note that we are exempt from delivering the ordered goods if we have correctly ordered them but they were not delivered to us on time by our suppliers. To be exempt from delivery, the non-availability of the product must not be our fault, we must not have expressly accepted the delivery risk, and we must inform you of the non-availability of the product as soon as possible. When these conditions are met, the order will be canceled, and we will refund any amounts already paid.
2.8 Our delivery obligation is limited to products we have in stock or have ordered from our suppliers. For delivery of goods from Smartdeals partners, not only our stock but also the stock of the relevant partner must be considered. We deliver exclusively to France, Corsica, and Monaco.
2.9 We reserve the right not to accept an order or to cancel it if it was placed using software, robots, search engines, spiders, or other automated systems or scripted behavior, regardless of the method and use of third-party services to place an order on your behalf.
3. PRICE, DELIVERY FEES, AND EXPRESS DELIVERY
3.1 Our products are subject to the prices agreed upon at the time of ordering, unless otherwise offered. The prices presented are final prices, including all statutory taxes.
3.2 Delivery costs are indicated during the order process and are payable by you, unless otherwise stated.
3.3 For express delivery, an additional fee is charged, clearly displayed before you confirm your order. Delivery time for express orders may vary but will be faster than standard delivery.
4. PAYMENT
4.1 We accept the payment methods listed on our website.
4.2 Payments must be made in advance, unless another option is expressly offered.
4.3 If you default on payment, Dealora reserves the right to charge reminder fees, block your account temporarily, or refuse further deliveries until full payment is received.
5. RIGHT OF WITHDRAWAL
5.1 As a consumer, you have a period of fourteen (14) days to withdraw from your purchase without giving any reason.
5.2 The withdrawal period begins on the day you receive the goods.
5.3 To exercise your right of withdrawal, you must inform us by email or postal mail using the contact details provided on our website.
5.4 In the event of withdrawal, you are responsible for the return shipping costs, unless otherwise agreed.
5.5 Refunds will be made within fourteen (14) days of receipt of the returned goods, using the same payment method as the original transaction.
6. RETURNS
6.1 Returns are only accepted if products are in their original condition, complete, unused, and in their original packaging.
6.2 Dealora reserves the right to refuse returns that do not comply with these conditions.
7. WARRANTY
7.1 Legal warranty rights apply.
7.2 In the event of a defect, you are entitled to a repair, replacement, or refund in accordance with applicable law.
7.3 Warranty claims do not apply to damage caused by improper use, normal wear and tear, or external influences.
8. LIABILITY
8.1 Dealora is liable without limitation for intent and gross negligence.
8.2 In cases of slight negligence, Dealora is only liable for breaches of essential contractual obligations and limited to foreseeable damages.
8.3 Any further liability is excluded.
9. DATA PROTECTION
9.1 Your personal data is processed in accordance with our Privacy Policy, available on www.dealora.com.
9.2 Data is only shared with third parties when necessary for order processing or if legally required.
10. CUSTOMER SERVICE
For any questions, please contact our customer service department via the contact options available on www.dealora.com.
11. APPLICABLE LAW
These general terms and conditions are subject to French law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
12. DISPUTE RESOLUTION
12.1 In the event of a dispute, you can use the European online dispute resolution platform available at: https://ec.europa.eu/consumers/odr.
12.2 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
13. FINAL PROVISIONS
13.1 If one or more provisions of these terms are invalid, the remaining provisions shall remain valid.
13.2 Any changes or additions must be made in writing.